This Privacy Policy aims to inform you of the nature of the information we collect from you when you use our website and your data with the bank. By collecting this information, we act under the legal definition of "data controller." Accordingly, we will provide you with the information you may need about us, the purposes for which we collect the data and how we handle it. We will also inform you of your rights and options regarding your personal information.
About Us
Palestine Investment Bank Bahrain is one of the first banking branches outside Palestine to bear its name. Since its establishment, the Investment Bank has adopted an approach to continuous development and improvement across all its financial and banking activities and areas of work, keeping pace with the rapid developments witnessed by the banking industry both locally and internationally. It has also contributed to supporting investment and economic development in Palestine and the countries in which it operates by providing comprehensive banking products and services that meet the requirements and needs of customers and clients across various categories and segments, from individuals to companies and institutions. It has also actively contributed to national and private sector development projects.
Who is our Data Protection Officer?
The Data Protection Officer is responsible for ensuring that our bank processes the personal data of its employees, customers, suppliers, or other individuals (also referred to as Data Subjects) in accordance with applicable data protection rules.
Contact Information
Email: info@pibbahrain.com
Phone: +973 13110007
When you visit our website
When you visit our website to browse our products and services and view the information we make available to you, we and third parties will use a number of cookies.
When you visit our website or app, you entrust us with your information. We recognize this responsibility and are dedicated to protecting your privacy and empowering you to control it. This information is typically collected through cookies.
Learn more about our Cookie Policy.
When you submit an inquiry through our website or call center
When you submit an inquiry or request information about a specific product or service through our website, social media, paid advertising, or call center, we ask for your full name, telephone number, date of birth, postal address, and mother's name, as well as the details of your inquiry. Please note that all information provided to our call centre and customer service agents is protected in accordance with the General Data Protection Regulation (GDPR). By continuing, you authorize the Investment Bank to store or process your personal data.
We use the information we collect to respond to your inquiries, including providing you with any information you request about our products and services. We may also send you several emails after your inquiry to follow up and ensure we have responded to your inquiry to your satisfaction. This is to satisfy your desire to receive full information about our products and services and to serve you better.
Your inquiries are processed and stored in our databases and are only shared to the extent permitted by data privacy rules and regulations. Purpose of Data Collection
The Bank collects your personal data for legal and marketing purposes and to develop our products and services, including the following:
• We process your personal data only for pre-specified, lawful purposes.
• Customer relationship management.
• Management of targeted advertising and promotional campaigns.
• Compliance with legislation or laws.
• We collect your cookies:
• Strictly necessary cookies to ensure our website functions properly.
• Strictly necessary cookies that help you log in.
• Strictly necessary cookies that help us provide essential services and features.
• Strictly necessary cookies that help us maintain the security of our website.
• Strictly necessary cookies that help us detect fraud or crime.
• Optional cookies that we use to personalize your visit.
• Optional cookies that help us improve our website.
How We Collect Data
Directly: We will ask for your consent to collect your data directly when you visit the Palestine Investment Bank - Bahrain website. Indirectly: We may collect your data from various sources where available, such as intermediaries, bank affiliates, device identifiers, social media, public sources, and more.
The nature of the data we collect
Below is a more detailed overview of the data we may collect. The information described below includes any personal data that we may be required by law to process in certain circumstances.
The data we collect includes:
• Personal identifying data related to your identity, such as your name and personal identification code.
• Contact information, such as your address, email address, and phone number.
• Various details related to managing our customer relationship, such as customer number, category, and other information related to the use of the Services.
• Data required by law, such as that necessary for customer identification purposes.
• Information about our products and services, such as details of agreements, amounts of money, etc.
• If you wish to apply for a job through our website, we will request the following information from you:
• Full name
• Date of birth
• Place of birth
• Address
• Gender
• Marital status
• Contact information
• Educational qualifications
• Employment history
• References
• Reference details
• Nationality
• Information about your current salary, pension, and benefits
• Additional information to be shared
• Additional information shared with us by your identifiers
• Your Internet Protocol (IP) address
• The dates, times, and frequency of your use of our services
Please note that the above list may not be comprehensive of all the personal data we may collect.
How We Use Your Information
We will only use your information with your consent, or if we have other legal grounds to do so. Unless otherwise stated below, we will use your personal data in accordance with our legitimate interests in operating and maintaining the Site and providing you with relevant Site features and services.
We may use the information collected through this Site for the following purposes:
• Responding to customer inquiries and comments, such as questions and comments submitted through the Site.
• Providing customers with information they may request about products or services.
• Performing our obligations under any contracts entered into between us and the customer.
• Providing the customer with the ability to participate in any interactive features on the Site.
• Ensuring that Site content is displayed in the best way for the device the customer is using.
• Performing data analytics to understand how customers interact with the Site and our advertising.
• To detect and/or prevent any misuse of our website or services.
• To use data such as email and phone number to advertise new bank services and products that may be relevant to the customer based on the collected data.
We also use the collected data to fulfill our regulatory obligations and comply with other laws and regulations. We may share this data with regulatory authorities and other authorities to which the Palestine Investment Bank - Bahrain Group is subject, upon the request of such regulators. This may include using the data to help detect or prevent crimes (including terrorist financing, money laundering, and other financial crimes), in fulfilment of our legal responsibilities, as it is in our and third parties' best interests to detect and prevent illegal acts.
On what legal basis do we collect and process your personal data?
We collect and process your personal data with your explicit consent, unless it is required to comply with applicable regulatory standards or is considered a legitimate part of our banking operations as a financial institution.
Palestine Investment Bank - Bahrain recognizes the importance of your privacy and the importance of obtaining your consent to process personal data. We want to assure you that when you provide consent, it is freely, specifically, and clearly stated. You have the right to withdraw your consent at any time. Your trust in us is very important to us, and we strive to maintain it. With us, you can rest assured that your personal data is processed with the utmost care and respect for your privacy and rights.
Why do we share your information?
We may share your information to provide you with the products or services you have requested (if they are not provided by the bank operating this website), or if we have a legitimate interest in doing so (for example, to manage risk, verify your identity, or prevent fraud and misuse of our website or services), or where you have consented to us doing so.
Who will we share your information with?
We may share your information with others, including: Bank of Jordan Group inside or outside the Hashemite Kingdom of Jordan and any of our service providers; anyone else whose products or services you have requested; anyone to whom we are required to disclose the information or where it is in the public interest to do so (for example, to prevent or detect fraud or misuse of our website or services). If the information is incorrect, or we suspect fraud, we must pass the data to fraud prevention and law enforcement agencies.
Your rights as a customer
By law, you can ask us about the information we hold about you. You can also request that we amend it if you find it inaccurate. If we have requested your consent to process your personal data, you have the right to withdraw that consent at any time.
If we are processing your personal data with your consent or to fulfil a contract, you have the right to request a readable electronic copy so that you can transfer it to another provider.
If we are processing your personal data with your consent or to protect legitimate interests, you have the right to request that the data be erased in accordance with local law.
If you feel we are not using your information lawfully, you have the right to request that we cease using your information for a specified period of time.
Finally, in certain circumstances, you can ask us not to make decisions that may affect you through our data processing or automated analysis systems.
How to exercise your rights?
You can exercise your rights at any time. You can email our Data Protection Officer and include the following information:
Type of request: Which right do you wish to exercise?
Data included in this request: Which of the data you previously consented to be processed do you wish to have processed?
Details of the request: Explain as fully as possible what you wish to do?
Reason/Justification: Explain as fully as possible why you are making this request.
Signature: Your signature
Name: Your name as registered with Bank of Jordan
Date: Date of request
At Palestine Investment Bank - Bahrain, we place great importance on the security and privacy of all our customers. As part of our commitment to ensuring the integrity of your information, we kindly request your cooperation in verifying your identity for each request.
Your right to object
If you have an objection to the way we use your information, you may initially submit a complaint to us so we can review and resolve it. You can also contact the Compliance Department through the following website: https://Pibbahrahin.com
Updates to the Privacy Policy
As our services and use of personal data evolve, we review this Privacy Policy from time to time to make updates as necessary. If we need to use your personal data in a way we have not previously specified, we will tell you and will need your consent if required by law.
Each time we make any changes to the Privacy Policy, we will amend the version number and date.
Definitions
Personal Data: Any data or information relating to a natural person that directly or indirectly identifies that person, regardless of its source or form. This includes data relating to an individual, their marital status, or their location.
Processing: Any operation or operations carried out in any form or by any means, for the purpose of collecting, recording, copying, storing, organizing, editing, using, transmitting, distributing, publishing, linking it to other data, making it available, transmitting it, displaying it, anonymizing it, encrypting it, destroying it, recording it, erasing it, modifying it, describing it, or disclosing it by any means.
Automated Analysis: Automatic data processing to identify trends, preferences, choices, or behaviors of the data subject.
Data Controller: Any natural or legal person, located inside or outside the Kingdom, who holds the data under their care.
Processor: The natural or legal person responsible for processing the data.
